• What is Bluetooth® ?
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    Bluetooth® technology is simple, secure and everywhere. The Bluetooth® specification defines a uniform structure for a wide range of devices to connect and communicate with each other. When connected, Bluetooth® allows you to utilize your mobile device hands-free inside the vehicle. To get more information about Bluetooth® hands free technology, please visit www.bluetooth.com.
  • What are some of the available features of the system?
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    The following features are available once a Genesis-recommended Bluetooth® device is connected to the vehicle:
    • Hands-free operation of mobile device utilizing the vehicle’s built-in microphone (if supported).
    • Option to place and receive phone calls within the vehicle, or on mobile device (if supported).
    • Storing of contacts in the Bluetooth® system (if supported).
    • Ability to speak voice commands to minimize road distractions (if supported).
    • Adding one or more phones (up to 5). (If supported)
    • Changing phone priority. (If supported)
    • Deleting phones. (If supported)
    • Turning Bluetooth® on and off. (If supported)
  • Are all phones compatible with the Bluetooth® System?
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    If your mobile device is not listed on the Genesis compatible list, it may work with limited functions. For the system to work to its full capability, it is recommended to use a Genesis-tested mobile device. Check to see if your phone is compatible by clicking here.
  • How frequently will the compatible phone list be updated?
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    We are continuously testing phones as new models are released. This list is updated every three months and once the mobile device meets Genesis standards.
  • How do I pair my phone with Bluetooth®?
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    Instructions for pairing can be found at Bluetooth Pairing Instructions page.
  • How do I know when a Bluetooth® phone is connected to the car?
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    Once your mobile device is connected to the vehicle, a Bluetooth® logo or icon will be displayed on your mobile device and on the vehicle (if supported).
  • How many phones can I pair? What is the difference between pairing and connecting?
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    Only one mobile device can be actively connected at a time. However, a total of 5 different phones can be paired to the system. When a phone is paired, the system stores the phone information for readily available use. When connected, the phone is active and utilizes any supported Bluetooth® features.
  • Does my Genesis download my contacts?
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    Upon successfully pairing your mobile device, your vehicle will download all your contacts on the initial pairing. After the first synchronize, the user has the option to go into settings and download contacts when it is necessary to update newly added contacts (if supported).
  • How do I know if my phone will work with Bluetooth® Audio?
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    The phone must support Bluetooth® streaming audio feature in order to use this feature. Please check with your mobile provider or the user’s manual of your mobile device to see if your device has the Bluetooth® streaming audio functionality.
  • Can I transfer my mobile phonebook to the vehicle?
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    Yes. You may choose to synchronize contacts from your phonebook. However, not all phones support wireless syncing of contacts via Bluetooth®. On certain models, check with your phone manufacturer if this feature is supported on your mobile device. Social media contacts such as Facebook, Twitter, and Gmail contacts may not be transferable.
  • How many contacts can my Bluetooth® System hold?
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    The system has the capability to support up to 1,000 contacts from your mobile device (if supported). (Exception of Equus model, which has the capability to store up to 5,000 contacts.)
  • How do I adjust the ring volume on the Genesis Bluetooth® system?
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    Simply push the "+" or "-" volume control buttons on the steering wheel or adjust the volume knob on the radio (if supported).
  • Can I switch from the Genesis Bluetooth® system to my mobile phone so my passengers cannot over hear my conversations?
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    Yes. You will need to enter "private mode" and transfer the call from the Genesis Bluetooth® system back to the phone. Located on your mobile device, you may select which audio source your phone uses. Simply select phone instead of car, and you will be able to transfer the call back to your mobile device. You may need to consult your mobile phone's operating manual for more information (if supported).
  • Does the Genesis Bluetooth® system support different languages?
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    Yes. This may vary by Genesis model equipped with a Genesis Bluetooth® system. Bluetooth® System is available in English, Spanish or Canadian French languages. (if supported).
  • What does it mean to "pair" my mobile phone to the Genesis Bluetooth® system? What is the difference between pairing and connecting?
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    "Pairing" is the process of creating a secure communication connection between your mobile device and the Genesis Bluetooth® system. The Genesis Bluetooth® system will store your unique information and only allow connection with an authorized device. Pairing essentially "Sets up" or "registers" your device to the Genesis Bluetooth® system (if supported). Connecting is the process of connecting an already-paired mobile device with the Genesis Bluetooth® system.
  • If I've paired more than one mobile device with my Genesis Bluetooth® system, how does the system know which one to use?
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    When multiple phones are paired, the Genesis Bluetooth® system will automatically select the default mobile device to connect to. The default has "priority" over other mobile devices. If the Genesis Bluetooth® system does not locate the "priority" device, it will attempt to connect to the next available device in the "paired" listing (if supported).
  • How can I change the "priority" to a different mobile device?
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    Tutorial for changing your mobile device priority can be found at Tutorials (if supported).
  • I've changed the "priority" but it did not connect to my device. What should I do?
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    After changing the "priority", the ignition must be turned off and on for the Genesis Bluetooth® system to connect to your phone. If the Genesis Bluetooth® system still does not connect and it previously did, try deleting / removing your phone from the Genesis Bluetooth® system and "pair" again.
  • How do I delete / remove a mobile device from the Genesis Bluetooth® system?
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    Step by step instructions on deleting and removing your mobile device may be found at Tutorials (if supported).
  • How do I answer or end a call using my Genesis Bluetooth® system?
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    There are buttons located on the steering wheel, phone and radio to answer and end phone calls. Instructions may be also found at Tutorials (if supported).
  • If I have call-waiting on my phone and another call comes in when I'm using my Genesis Bluetooth® system, can I answer the second call without losing the original call?
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    Yes. Simply push the TALK switch on the steering wheel and the first call will be placed on hold and the second call will be activated. Follow the same process to toggle back to the first call and put the second call on hold (if supported).
  • General tips for using Bluetooth®
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    • Speaking the correct string of commands as noted in your Bluetooth® guide. (if supported).
    • The microphone is typically located within the headboard. For best results, when speaking commands, sit upright, do not lean towards the navigation unit as this may place you further away from the microphone receiving range (if supported).
    • When speaking voice commands, speak clearly at a normal pace (if supported)
    • Cabin noise should be kept at minimal level if possible. (Windows and sunroof closed, driving the posted speed limit to minimize road noise). Wait for the beep prior to speaking a command. (if supported).
    • If you are not sure what to say, press the "HELP" button for a list of available commands (if supported).
    customercare@genesismotorsusa.com

    PHONE
    (844) 340-9741
    English: Mon - Fri 5:00am - 7:00pm PST
    Sat-Sun 6:30am-3:00pm PST
    Spanish and Korean: Mon-Fri 6:30am-3:00pm PST